FAQ

General

Why choose RORY'S APAWTHECARY?

Our products are thoughtfully crafted with your pet's total wellbeing in mind. We've considered everything to be inclusive of your pet's total health! From physical health, mental health, social health, and home health, we want to make it easy for you to enjoy your life with your pets.

We are here for your dogs and we will never judge your parenting style. We simply exist to make life simpler for you and your pet so that you can focus on making memories and strengthening bonds with your pet. 

We're always evolving but we'll always put our community of pet parents and pet lovers first. 

Our responsibility to you, your pet, and to our Earth drives everything we do. 

For more information about our ingredients, please see the INGREDIENTS section of this FAQ page.

You can also check out OUR STORY to learn more and our BLOG for resources to help you and your dog live better!

Where can I buy RORY'S APAWTHECARY products?

We ship worldwide! You may purchase directly from our online store HERE 

Or if you are in the UAE, you can check out our FIND US IN STORES page to see where you can find our products in real life!

Where are you located?

While we do not have a physical store, we are based in Abu Dhabi, United Arab Emirates.

Do you sell gift cards?

We sure do! If you are shopping for someone else but you're not sure what to get, give the gift of choice with a RORY'S APAWTHECARY digital GIFT CARD.

Do you give back?

Giving back to the community is an important part of who we are.

We give back to our community and our planet. 

We are also very serious about sustainability. Through our partnerships and best efforts, we give back to our planet and support regeneration so that your pup & you can continue to have the best playground right here! On our planet :)

We empower you to make the right choices for yourself, your pets, and for Earth. Find out more here.

We've also partnered up with local organizations here in the UAE to benefit animal welfare and to help local organizations with their efforts to rescue, foster, and give more animals the best life they deserve. When you check out, you can choose to donate a % of your order to our current partner Pet Pavilion.

Ingredients

What makes the ingredients of your products special, and why are they safe for all dogs?

At RORY'S APAWTHECARY, all our products come with a promise of being nontoxic, cruelty-free, suitable for sensitive skin, vegan, sustainable, and made from recyclable packaging.

All active ingredients in our products are meticulously chosen to ensure they meet the highest standards of safety, quality, and efficacy, making them suitable FOR ALL DOGS.

Our mission is to enhance the comfort and wellbeing of our pets without any harmful side effects. Many conventional products contain harsh chemicals that may solve one problem but often create new ones, resulting in an endless cycle of treatments. We do things differently. At RORY'S APAWTHECARY, we embrace a natural and holistic approach. We are committed to maintaining high natural standards and being transparent in our practices.

Below, you will learn more about the plant-based ingredients we've carefully selected. These ingredients work together to provide meaningful benefits, improving our pets' wellbeing through physical, mental, and spiritual health. By using the healing properties of plant-based and natural ingredients sourced from Earth, we avoid the need for harsh chemical alternatives.

PLANT BASED. TOTALLY NATURAL. CRUELTY FREE. 

What is the Environmental Working Group (EWG) and why does it matter?

The Environmental Working Group (EWG) is a nonprofit organization dedicated to research and advocacy in areas that include toxic chemicals, pollutants, and corporate accountability. EWG's mission is to empower people to live healthier lives in a healthier environment.

EWG analyzes and rates individual ingredients based on their toxicity. These ratings are combined to determine an overall product rating.

RORY'S APAWTHECARY is proud to include Environmental Working Group (EWG) scores for all our ingredients, with the majority rated "EWG 1: High safety," representing the highest safety and quality standards available. None of our products are labeled as high on the hazardous rating scale.

EWG score chart:

  • EWG 1-2: High safety
  • EWG 3-6: Moderate safety
  • EWG 7-10: Low safety
  • N/A: Not yet rated

RORY'S APAWTHECARY ingredients & EWG scores!

RORY'S APAWTHECARY is proud to include Environmental Working Group (EWG) scores for all our ingredients, with the majority rated "EWG 1: High safety," representing the highest safety and quality standards available. None of our products are labeled as high on the hazardous rating scale.

EWG score chart:

  • EWG 1-2: High safety    
  • EWG 3-6: Moderate safety
  • EWG 7-10: Low safety
  • N/A: Not yet rated

DOG SHAMPOO - OVERALL EWG PRODUCT SCORE: 1 

  • LOW RISK for Cancer
  • LOW RISK for Allergies & Immunotoxicity
  • LOW RISK for Developmental and Reproductive Toxicity
AQUA Water

EWG Score 1

SODIUM C14-C16 OLEFIN SULFONATE Coconut base EWG Score 1
COCO GLUCOSIDE Vegetable-based foaming, conditioning, and thickening agent

EWG Score 1

LAURYL GLUCOSIDE (MADE FROM COCONUT OIL AND SUGARS) Cleansing agent made from Coconut Oil and Sugars EWG Score 1
GLYCERYL OLEATE Vegetable-based biodegradable conditioner and glossing agent EWG Score 1
XANTHAN GUM Vegetable-based thickener EWG Score 1
SODIUM ANISATE Natural Preservative from Anise and Fennel EWG Score 1
PANTHENOL (PRO VITAMIN B5) Vitamin B5 EWG Score 1
AVENA SATIVA (OATMEAL EXTRACT) Oatmeal Extract EWG Score 1

ESSENTIAL OIL MIXTURE- LAVANDULA ANGUSTIFOLIA (LAVENDER) OIL

Lavender Oil

EWG Score 1

ESSENTIAL OIL MIXTURE- ARGANIA SPINOSA KERNEL OIL (ARGAN) OIL

Argan Oil

EWG Score 1

ESSENTIAL OIL MIXTURE- COCOS NUCIFERA (COCONUT) OIL

Coconut Oil

EWG Score 1

ESSENTIAL OIL MIXTURE- CHAMOMILA RECUTITA (MATRICARIA) INFUSION

Chamomile Flower Extract

EWG Score 2

  •  

DOG CONDITIONER - OVERALL EWG PRODUCT SCORE: 1 

  • LOW RISK for Cancer
  • LOW RISK for Allergies & Immunotoxicity
  • LOW RISK for Developmental and Reproductive Toxicity
AQUA Water

EWG Score 1

CETOSTEARYL ALCOHOL Coconut-based foaming and stabilizing agent EWG Score 1
CETRIMONIUM CHLORIDE Vegetable-based conditioning and thickening agent

EWG Score 6

ISOAMYL LAURATE Vegetable-based conditioning and thickening agent EWG Score 1
GLYCERIN Vegetable-based conditioning and thickening agent EWG Score 1
PANTHENOL (PRO VITAMIN B5) Vitamin B5 EWG Score 1
AVENA SATIVA (OATMEAL EXTRACT) Oatmeal Extract EWG Score 1
TRITICUM VULGARE (WHEAT) Wheatgerm Oil EWG Score 1
TOCOPHERYL ACETATE Vitamin E EWG Score 2

ESSENTIAL OIL MIXTURE- ARGANIA SPINOSA KERNEL OIL (ARGAN) OIL

Argan Oil

EWG Score 1

ESSENTIAL OIL MIXTURE- COCOS NUCIFERA (COCONUT) OIL

Coconut Oil

EWG Score 1

ESSENTIAL OIL MIXTURE- CEDARWOOD OIL

Cedarwood Oil

EWG Score 1

ESSENTIAL OIL MIXTURE- ROSE OIL

Rose Oil

EWG Score 3

DOG AROMATHERAPY: LAVENDER + ROSE SPRAY - OVERALL EWG PRODUCT SCORE: 1 

  • LOW RISK for Cancer
  • LOW RISK for Allergies & Immunotoxicity
  • LOW RISK for Developmental and Reproductive Toxicity
AQUA Water

EWG Score 1

ROSEMARY Rosemary EWG Score 1
GLYCERIN Vegetable-based Glycerin EWG Score 1
ALPHA TOCOPHERAL (PLANT BASED VITAMIN E) Plant-based Vitamin E EWG Score 1
ALOE VERA BARBADENSIS LEAF EXTRACT Aloe Vera Leaf Extract EWG Score 1

ESSENTIAL OIL MIXTURE- LAVANDULA ANGUSTIFOLIA (LAVENDER) OIL

Lavender Oil

EWG Score 2

ESSENTIAL OIL MIXTURE- ARGANIA SPINOSA KERNEL OIL (ARGAN) OIL

Argan Oil

EWG Score 1

ESSENTIAL OIL MIXTURE- ROSE OIL

Rose Oil

EWG Score 3

ESSENTIAL OIL MIXTURE- JOJOBA OIL

Jojoba Oil

EWG Score 1

ESSENTIAL OIL MIXTURE- CEDARWOOD OIL

Cedarwood

EWG Score 1

ESSENTIAL OIL MIXTURE- AVENA SATIVA (OATMEAL EXTRACT) Oatmeal Extract EWG Score 1

ESSENTIAL OIL MIXTURE- CHAMOMILLA RECUTITA (MATRICARIA) INFUSION

Chamomile Flower Extract

EWG Score 2

DOG EAR CLEANSER - OVERALL EWG PRODUCT SCORE: 1 

  • LOW RISK for Cancer
  • LOW RISK for Allergies & Immunotoxicity
  • LOW RISK for Developmental and Reproductive Toxicity
AQUA Water

EWG Score 1

HAMAMELIS VIRGINIANA (WITCH HAZEL) LEAF Witch Hazel Floral Water

EWG Score 1

LAVENDER FLOWER EXTRACT

Lavender Flower Extract

EWG Score 1

ALOE VERA BARBADENSIS LEAF EXTRACT

Aloe Vera Leaf Extract

EWG Score 1

CHAMOMILA RECUTITA (MATRICARIA) INFUSION

Chamomile Flower Extract

EWG Score 2

ESSENTIAL OIL MIXTURE-GERANIUM OIL

Geranium Flower Oil

EWG Score 4

ESSENTIAL OIL MIXTURE-SWEET ALMOND OIL

Sweet Almond Fruit Extract

EWG Score 1

DOG SOOTHER: ALOE VERA SPRAY- OVERALL EWG PRODUCT SCORE: 1 

  • LOW RISK for Cancer
  • LOW RISK for Allergies & Immunotoxicity
  • LOW RISK for Developmental and Reproductive Toxicity
AQUA Water

EWG Score 1

ALOE BARBADENSIS (ALOE VERA) OIL Aloe Vera Oil

EWG Score 1

HAMAMELIS VIRGINIANA (WITCH HAZEL) Witch Hazel Leaf

EWG Score 1

AVENA SATIVA (OATMEAL) EXTRACT Oatmeal Extract

EWG Score 1

ESSENTIAL OIL MIXTURE- ALOE BARBADENSIS (ALOE VERA) LEAF EXTRACT Aloe Vera Leaf Extract

EWG Score 1

GLYCERIN Vegetable-based Glycerin

EWG Score 1

ALPHA TOCOPHEROL PLANT BASED VITAMIN E Plant-based Vitamin E

EWG Score 2

*You can check the ingredients yourself using the EWG ingredients tool here and understand the ratings here.

Orders

Can you hold items for me or hold orders to be shipped at a later date?

Sorry, we do not accept any items that are not paid for beforehand.

If you are purchasing a gift for someone and would like to request shipment at a later date, please email us at woof@rorysapawthecary.com and we will do our best to match your needs!

If items are out of stock, please note that we can not preorder any items and you should wait until the items are restocked to place an order!

Do you offer wholesale?

Yes we do! Please see our BECOME A WHOLESALER page if you are interested in carrying RORY'S APAWTHECARY products in your store. We will review it and get back to you within 48 hours with next steps!

Do you provide custom orders?

Yes we do! Depending on your need, if you are a company or hosting a party where you would like customized gifts, please visit our CORPORATE GIFTING page or contact us at woof@rorysapawthecary.com and we'll get back to you!

Can I alter my order?

Did you accidentally order 1 item instead of 2? 

Did you forget to add something to your cart?

Please contact us ASAP at woof@rorysapawthecary.com and if your order has not shipped yet, we will do our best to accomodate your needs!

When will my order arrive?

Once an order is placed, you will receive email notifications confirming payment acceptance, order placement, and shipping notification. We recommend you keep a copy of proof of delivery receipt that is signed/ confirmed.

All our products ship from Abu Dhabi to the destination of your choice around the globe. Your package will be delivered to the address you specified. The delivery of your purchase depends on the specified timing and the country that the order is delivered to. All orders are tracked.

  • Domestic orders within UAE: Domestic orders covers all 7 Emirates and can be self-scheduled when contacted by the delivery provider. Delivery time will depend on your scheduled preference. All UAE deliveries are delivered and received within three business days.
  • All international orders: Within ten business days.
  • All orders Dhs. 500 (AED) and above receive complimentary free shipping/ delivery.

For more information please see our SHIPPING POLICY page.

What countries do you ship to?

WE SHIP WORLDWIDE!!!

If you do not find your country on the shipping list, please contact us at woof@rorysapawthecary.com and we will arrange it!

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. The charges can be viewed at check out. 

All orders Dhs. 500 (AED) and above receive complimentary free shipping/ delivery.

If you require a bulk order please contact us at woof@rorysapawthecary.com and we will do our best to accomodate your needs!

Can I track my order?

Ofcourse you can!  Once an order is placed, you will receive email notifications confirming payment acceptance, order placement, and shipping notification. 

Please note:

  • Estimated delivery time assumes orders are placed before 12:00PM.
  • Orders placed late on Friday or Saturday will not be processed until Sunday.
  • Shipment and deliveries only occur on working days.

If you have not received a tracking notification, please contact us at woof@rorysapawthecary and we will sort it out for you!

Payments & Returns

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and ApplePay. 

CASH ON DELIVERY: Since the Covid-19 pandemic, we have deactivated all COD preferences for the safety of you and the delivery providers.

CUSTOMS: Customer will be responsible for payment of any custom duties applicable. Customs may apply on the order depending on the shipping country and location. RORY'S APAWTEHCARY is not liable of any additional costs related to customs that may occur. We recommend you contact your local customs authority to determine a landed cost price prior to completing your purchase.

BUY NOW PAY LATER: RORY'S APAWTHECARY has partnered with TABBY in order to offer you the most convenient shopping experience. This payment option is only available for local UAE customers with a valid UAE Emirates ID. With TABBY you have the freedom to pay later in interest-free installments. 

Please refer to our SHIPPING POLICY for more information.

Can I cancel my order or request a refund?

Due to the small-batch nature and natural qualities of our products, we generally do not accept any returns or exchanges. But if you are unahppy with your purchase, please contact us at woof@rorysapawthecary.com and we will do our best to make it right.

Customer can cancel their order within 24 hours and a full refund will be made to the payment method initially used by the customer. Please note that if the shipment has already shipped, you will have to return the products at your own cost for us to process the refund. Please allow up to 45 days for refunds to be reflected on your account. 

Customized products cannot be refunded once purchased.

Please refer to our REFUND POLICY for more information.